Terms of Service
By using Xuanwhale Img online image toolbox, you agree to comply with the following terms and conditions
Service Description
Xuanwhale Img online image toolbox provides image cropping, compression, format conversion, color adjustment, watermark, collage, GIF creation and more. Our services include but are not limited to:
- Image cropping and resizing
- Batch image compression and format conversion (JPG, PNG, WebP, GIF, ICO, etc.)
- Image color adjustment (brightness, contrast, saturation)
- Adding text and LOGO watermarks
- Image collage and mosaic processing
- GIF animation creation
- QR code generation
- Image comparison, color picker, rotation and flipping
- Image to prompt conversion (AI intelligent analysis)
- Image translation (AI online translation)
User Responsibilities
When using Xuanwhale Img online image toolbox, you agree to:
- Provide true and accurate registration information
- Protect your account security and not share your account with others
- Comply with all applicable laws and regulations
- Not upload illegal, harmful, or inappropriate image content
- Respect the rights and privacy of other users
- Not engage in any behavior that may harm the service
Content Policy
Image content you upload and process must:
- Comply with laws, regulations, and moral standards
- Not infringe on others' intellectual property rights
- Not contain false or misleading information
- Not involve violent, hateful, or discriminatory content
- Not contain spam or malicious content
We reserve the right to remove violating image content and may suspend or terminate accounts of users who violate the terms.
Prohibited Content
The following types of image content are strictly prohibited from being processed or distributed using this service:
- NSFW / Adult content: Pornographic or sexually suggestive images, any form of pornographic content
- Violence/Gore: Images depicting violent acts, injury, abuse, or bloody scenes
- Hate Speech: Images attacking or discriminating against specific groups based on race, gender, religion, nationality, disability, or other factors
- Child Sexual Abuse Material (CSAM) or any inappropriate images involving minors
- Deepfake content or images using others' likeness or voice without consent
- Copyright/Trademark infringement: Unauthorized use of copyrighted works, trademarks, or other intellectual property
- Impersonation of others or images containing falsified information
Violations will result in immediate account termination and may result in legal liability.
🚨 User Reporting Channel
If you discover violating image content on the platform, you can report it through the following methods:
- 📧Email reporting: Send an email to support@xuanwhale.com with the subject line marked as "Content Report"
- 💬Feedback page: Submit a report on the website's feedback page, select category as "Violating Content"
- ℹ️Report information: Please provide the link or screenshot of the violating content and briefly explain the reason for the violation
We will review and process reports within 24-48 hours of receipt. For serious violations, we will immediately remove the content and report it to the relevant authorities.
🔍 Platform Content Moderation Mechanism
We employ a multi-layered content moderation mechanism to maintain platform safety:
- ✓Manual review: Professional moderation team conducts manual review of flagged content
- ✓User reporting: Encouraging users to report violating content, we will respond in the shortest time possible
- ✓Regular inspection: Regularly inspecting platform content and promptly handling any issues found
- ✓Violation handling: Taking measures such as warnings, content removal, account suspension, or permanent bans based on the severity of violations
We commit to cooperating with regulatory requirements from relevant authorities and will promptly report and assist in investigations of illegal content.
📋 Scope of Application
This policy applies to all of the following content types:
- •Image files: Various images uploaded by users (JPG, PNG, WebP, GIF, etc.)
- •Processed images: Images generated or downloaded after processing with platform tools
- •AI-generated images: Images generated using platform AI features
- •User input: Images and processing instructions submitted by users
🚫 Absolute Prohibitions — Zero Tolerance
The following content will be immediately handled upon discovery, and we reserve the right to report to authorities:
- ✗Child Sexual Abuse Material (CSAM) or any sexual images involving minors
- ✗Images promoting or assisting terrorism, extremism, or mass violence
- ✗Images inciting genocide or ethnic hatred
- ✗Non-consensual Deepfake sexual images targeting real individuals
⚠️ Upon discovery, immediate account termination and report to relevant authorities.
⚠️ Strictly Limited — Requires Review
The following content may only be processed under specific conditions:
- ◆Violent images: Must have a clear creative or educational context
- ◆Politically sensitive images: Must not contain potentially misleading content
- ◆Medical/Legal/Financial related images: Must comply with local regulatory requirements
🚷 General Prohibited Conduct
The following behaviors are strictly prohibited:
- ○Uploading or distributing false information or rumor-related images
- ○Impersonating real individuals, brands, or organizations
- ○Infringing on intellectual property rights, portrait rights, or privacy rights
- ○Bulk uploading spam or fraudulent images
- ○Using this service for any illegal activities
- ○Maliciously exploiting platform features to harm other users
⏱️ Response Timelines
We commit to responding to and handling violation reports within the following timeframes:
| Level | Description | Initial Response | Resolution |
|---|---|---|---|
| L1 Critical | Child safety, terrorism content | Within 2 hours | Within 24 hours |
| L2 High Risk | Serious violations | Within 24 hours | Within 3 business days |
| L3 Medium Risk | General violations | Within 3 business days | Within 7 business days |
| L4 Low Risk | Minor violations | Within 5 business days | Within 15 business days |
If extended processing time is needed, we will proactively notify the reporter with an explanation.
⚖️ Enforcement Measures
Based on the severity of violations, we take the following measures:
| Action | Measure | Applicable |
|---|---|---|
| Content Warning | Written warning, requiring deletion or modification | First minor violation |
| Content Removal | Remove violating content | Confirmed L3-L4 violations |
| Feature Limitation | Reduce usage limits or tool access | Multiple minor violations or single L3 violation |
| Account Suspension | Temporarily suspend account pending review | L2 violations or accumulated violations |
| Permanent Ban | Permanently terminate access | L1 violations or multiple L2 violations |
| Legal Action | Report to law enforcement and cooperate with investigation | L1 content involving suspected violations |
📬 Appeals Mechanism
If you disagree with the enforcement result, you may submit an appeal within 15 days of receiving notice:
📧 Appeals channel: support@xuanwhale.com
⏰ Review completed within 10 business days
Review method: Re-examined by an independent reviewer who did not participate in the original decision.
📢 Transparency and Policy Changes
- •We regularly review and optimize our content safety policies
- •Significant changes will be notified to users at least 15 days in advance
- •Continued use of the platform constitutes acceptance of updated policies
Intellectual Property
Important information about image work intellectual property:
- The intellectual property of image files you upload belongs to you
- The website itself and its tools and technology are protected by intellectual property rights
- You retain rights to the image works you process
- You authorize us to process your image files within the scope of our services
- Please ensure you have the right to use the image content you upload
- Respect others' intellectual property rights and do not plagiarize or misappropriate others' works
Service Availability
We are committed to providing stable and reliable online image processing services, but please note:
- Services may be temporarily interrupted due to maintenance, upgrades, etc.
- We are not responsible for service interruptions caused by force majeure
- We reserve the right to modify or terminate services
- We recommend you regularly backup important image files
Disclaimer
To the extent permitted by law, we are not responsible for:
- The quality or completeness of image processing results
- Content from third-party websites or services
- Indirect losses arising from the use of services
- Service interruptions caused by force majeure
- Losses caused by users violating the terms
Terms Modification
We may update these terms of service from time to time. For significant changes, we will notify you through website notifications or email. Continuing to use the service indicates your acceptance of the updated terms. If you do not agree to the new terms, please stop using our services.
Contact Us
If you have any questions about these terms of service, please contact us through the following methods:
✉️Email: support@xuanwhale.com